We're sorry to hear that your package was lost or damaged. We will help you quickly and efficiently.
If your package is damaged:
We are able to file the carrier claim on your behalf and get it taken care of for you. We just need you to upload pictures of the damaged product AND box it came in. We are usually able to get the claim paid and re-ship to you in less than a week.
If you need a replacement urgently, you can place another order and we will refund you for it when the claim is paid by the carrier.
If your package is lost:
In this situation unfortunately the carrier does not allow us to file the claim on your behalf. The link or phone number to file a claim is usually on your tracking number page. Let us know if you need help finding it. The carrier will then investigate the claim.
We understand that it is frustrating to not receive your product but once the package is given to the carrier it is their responsibility to deliver it or pay for the loss.
If you are in urgent need of a replacement, we can help you with ordering another product at a discount which will be refunded once the carrier pays the lost item claim.
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